MTS SuiteVoice Transcriber
AI Audio & Video Transcription with Automatic Summarization for SuiteCRM
Automatically transcribe meeting recordings, phone calls, and voice notes attached to CRM records into accurate text and executive summaries.
Why Choose MTS SuiteVoice Transcriber?
- Turn hours of client call audio into searchable, indexed text inside SuiteCRM Notes.
- AI automatically extracts key action items, agreements, and next steps from call recordings.
- Supports 50+ languages with high-accuracy speech recognition via OpenAI Whisper / Gemini.
- Fully searchable transcripts make customer conversations indexable in global search.
Key Capabilities & Features
- Automatic Audio Processing: Transcribes MP3, WAV, M4A, MP4, and video attachments uploaded to Notes.
- Action Item & Summary Extraction: AI generates structured bullet points highlighting key decisions and tasks.
- Multi-Language Support: Accurately detects and transcribes audio in over 50 global languages.
- 1-Click Note Population: Inserts the transcript and summary directly into the Note description field.
Popular Business Use Cases
- Transcribing recorded Zoom/Teams sales calls and attaching key takeaways to Opportunities.
- Field sales reps dictating voice memos that convert into formatted task notes.
- Support call recording analysis for quality assurance and compliance logs.
Enterprise Grade & Upgrade-Safe: Built strictly following SuiteCRM architecture standards. All modifications are stored safely in upgrade-resistant directories, ensuring smooth transitions across CRM version updates.
📸 Visual Walkthrough & Interface Preview
Take a visual tour of MTS SuiteVoice Transcriber features, intuitive layouts, and configuration options inside SuiteCRM:
Feature Breakdown for MTS SuiteVoice Transcriber
Explore the core functionality, productivity tools, and administrative capabilities included with this plugin.
Automatic Audio Processing
Transcribes MP3, WAV, M4A, MP4, and video attachments uploaded to Notes.
Action Item & Summary Extraction
AI generates structured bullet points highlighting key decisions and tasks.
Multi-Language Support
Accurately detects and transcribes audio in over 50 global languages.
1-Click Note Population
Inserts the transcript and summary directly into the Note description field.
MTS SuiteVoice Transcriber - Documentation & Setup Guide
1. Prerequisites & System Requirements
- CRM Compatibility: SuiteCRM 7.10 - 7.14 and SuiteCRM 8.0 - 8.7+
- PHP Version: PHP 7.4, 8.0, 8.1, 8.2, or 8.3
- Database: MySQL 5.7+ / MariaDB 10.3+
- Admin Privileges: Full SuiteCRM Administrator account required for installation.
2. Installation via Module Loader
- Download the installation package (
mts-suitevoice-transcriber.zip) from your Mien Trung Soft account. - Log in to your SuiteCRM dashboard as an Administrator.
- Navigate to Admin > Module Loader.
- Under Upload Installation Package, click Choose File and select
mts-suitevoice-transcriber.zip. - Click Upload.
- Once uploaded, locate the module in the list and click Install.
- Review and accept the license terms, then click Commit.
- After installation completes, navigate to Admin > Repair and run Quick Repair and Rebuild.
3. Configuration & Administration
Navigate to Admin > MTS SuiteVoice Transcriber. Enter your API credentials, select transcription engine, and choose summary detail depth.
Configure user role permissions under Admin > Role Management if you wish to restrict module access to specific teams or security groups.
4. Troubleshooting & Support
- Assets not loading? Run Quick Repair and Rebuild and clear your browser cache (Ctrl+F5 or Cmd+Shift+R).
- Permission issues? Ensure correct file permissions on your SuiteCRM server (
chmod -R 755 custom/ modules/). - Need technical assistance? Contact our dedicated support team via your Mien Trung Soft portal or email us with your CRM error logs.
Is MTS SuiteVoice Transcriber compatible with SuiteCRM 7 and 8?
Does this plugin modify core SuiteCRM files?
Can I install this on development or staging instances?
What is included with technical support?
How do I receive plugin updates?
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