MTS AI Case Assistant
✓ By Mien Trung Soft · Official MTS plugin
MOD-034 · SuiteCRM 7 & SuiteCRM 8
Unlimited Users
Lifetime License
Save 15%
$424 one-time
Store list: $499
✓ 15% Direct Discount applied automatically
Overview
Features
Documentation
Changelog
FAQ
AI-Powered Customer Support Automation, Ticket Classification & Auto-Reply
Supercharge your customer service team with AI-driven ticket sentiment analysis, automated priority categorization, and intelligent reply generation.
Why Choose MTS AI Case Assistant?
- Reduce support response times by up to 70% with instant AI draft resolutions.
- Automated sentiment detection alerts managers to frustrated customers before escalation.
- Intelligent case categorization tags root causes and assigns tickets to the right experts.
- Summarize long, messy ticket threads into a clean 3-bullet briefing in 1 second.
Key Capabilities & Features
- Intelligent Draft Auto-Reply: Generates context-aware customer replies based on ticket description and knowledge base.
- Sentiment & Priority Scoring: Analyzes customer tone (Angry, Neutral, Delighted) and sets urgency flags.
- Ticket Thread Summarizer: Condenses lengthy email exchanges into concise, actionable summaries.
- Knowledge Base Integration: Pulls verified troubleshooting articles to construct accurate answers.
Popular Business Use Cases
- Customer support agents resolving complex technical tickets with AI suggested troubleshooting steps.
- Support leads monitoring live incoming ticket sentiment to intercept critical escalations.
- Generating instant executive summaries of multi-week support cases.
Enterprise Grade & Upgrade-Safe: Built strictly following SuiteCRM architecture standards. All modifications are stored safely in upgrade-resistant directories, ensuring smooth transitions across CRM version updates.
📸 Visual Walkthrough & Interface Preview
Take a visual tour of MTS AI Case Assistant features, intuitive layouts, and configuration options inside SuiteCRM:
Feature Breakdown for MTS AI Case Assistant
Explore the core functionality, productivity tools, and administrative capabilities included with this plugin.
Intelligent Draft Auto-Reply
Generates context-aware customer replies based on ticket description and knowledge base.Sentiment & Priority Scoring
Analyzes customer tone (Angry, Neutral, Delighted) and sets urgency flags.Ticket Thread Summarizer
Condenses lengthy email exchanges into concise, actionable summaries.Knowledge Base Integration
Pulls verified troubleshooting articles to construct accurate answers.MTS AI Case Assistant - Documentation & Setup Guide
1. Prerequisites & System Requirements
- CRM Compatibility: SuiteCRM 7.10 - 7.14 and SuiteCRM 8.0 - 8.7+
- PHP Version: PHP 7.4, 8.0, 8.1, 8.2, or 8.3
- Database: MySQL 5.7+ / MariaDB 10.3+
- Admin Privileges: Full SuiteCRM Administrator account required for installation.
2. Installation via Module Loader
- Download the installation package (
mts-ai-case-assistant.zip) from your Mien Trung Soft account. - Log in to your SuiteCRM dashboard as an Administrator.
- Navigate to Admin > Module Loader.
- Under Upload Installation Package, click Choose File and select
mts-ai-case-assistant.zip. - Click Upload.
- Once uploaded, locate the module in the list and click Install.
- Review and accept the license terms, then click Commit.
- After installation completes, navigate to Admin > Repair and run Quick Repair and Rebuild.
3. Configuration & Administration
Go to Admin > MTS AI Case Assistant. Add your OpenAI/Gemini API key, set up auto-categorization rules, and configure brand reply guidelines. Configure user role permissions under Admin > Role Management if you wish to restrict module access to specific teams or security groups.4. Troubleshooting & Support
- Assets not loading? Run Quick Repair and Rebuild and clear your browser cache (Ctrl+F5 or Cmd+Shift+R).
- Permission issues? Ensure correct file permissions on your SuiteCRM server (
chmod -R 755 custom/ modules/). - Need technical assistance? Contact our dedicated support team via your Mien Trung Soft portal or email us with your CRM error logs.
v3.2.0Full compatibility optimization for SuiteCRM 8.7+ and PHP 8.2/8.3 runtime environments.
v3.0.0Major architecture refactor, enhanced security checks, and improved asynchronous performance.
v2.5.0Added advanced filtering options, bug fixes, and improved multi-language support.
v1.0.0Initial commercial stable release.
Is MTS AI Case Assistant compatible with SuiteCRM 7 and 8?
Yes, MTS AI Case Assistant is thoroughly tested and optimized for SuiteCRM 7 and 8 across both Apache and Nginx web server environments.
Does this plugin modify core SuiteCRM files?
No. All Mien Trung Soft plugins are 100% upgrade-safe. They reside strictly in custom directories and use standard extension points, so your changes will survive future SuiteCRM version updates.
Can I install this on development or staging instances?
Yes. Every license includes authorization for one production instance plus unlimited local, development, and staging test servers.
What is included with technical support?
All licenses include access to product updates, bug fixes, version compatibility patches, and direct email assistance from our senior SuiteCRM developers.
How do I receive plugin updates?
When a new version is released, you can download the update package from your Mien Trung Soft account dashboard and upgrade seamlessly through Module Loader without losing your settings.
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How to buy
Request this plugin
We don't run automated checkout yet — every order goes through a short form so we can confirm your SuiteCRM version, license type, and send a secure payment link.
Email: anhnhatuit@gmail.com
WhatsApp: +84 97 313 1884
Response time: under 24 hours